Siemens Healthineers - Enhances Its ORDER MANAGEMENT Process with Esker’s AI-Driven Solution
Client
Siemens Healthineers
Category
Order Management Process
Solution
Order-to-Cash (O2C)
Date
May 25, 2021
MIDDLETON, Wis. — Esker, a global cloud platform and leader in AI-driven process automation solutions for finance and customer service functions, today announced that Siemens Healthineers, an international medical technology company, is automating its ORDER MANAGEMENT process with Esker’s ORDER MANAGEMENT solution.
REQUEST SA, as an Esker’s CERTIFIED PARTNER, was in charge of delivering the implementation and consulting services.
As part of its strategy to improve business processes, Siemens Healthineers had been searching for a global automation solution to overhaul ORDER MANAGEMENT for its laboratory diagnostics products while also seamlessly integrating with its SAP® ERP system.
While fulfilling orders in a timely manner is critical for suppliers in any industry, the in-vitro diagnostics products that Siemens Healthineers delivers to medical institutions must be processed quickly and accurately to ensure the best care for patients and enhance their entire experience. The previously cumbersome order entry process relied on the manual entry of order lines. To decrease the workload of the Customer Service team as well as reduce errors, Siemens Healthineers turned to Esker for a solution that would automate, standardize and streamline its ORDER MANAGEMENT process.
Prior to Esker, only 8% of orders were automated. Today, Siemens Healthineers automates 85% of received orders, with 93% of order fields correctly identified by the solution. The advanced data recognition capabilities of Esker’s AI Engine has enabled Siemens Healthineers to benefit from high recognition rates after just a short period of self-learning.
85% Order Automation
The order management process improved from automating only 8% of orders to 85%, significantly reducing the manual workload for the customer service team.
AI-Driven Data Recognition
With Esker’s data recognition engine, 93% of order fields were correctly identified after a short self-learning period.
Error Reduction and Increased Efficiency
The solution eliminated the need for manual entry of order lines, reducing errors and improving the accuracy and speed of order processing.
ABOUT SIEMENS HEALTHINEERS
Siemens Healthineers’ goal is to support healthcare professionals through expanding precision medicine, transforming care pathways and improving the patient experience. Globally, an estimated 5 million patients benefit daily from technology and service innovations in diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as Digital Health and Enterprise Services. A leading medical technology company with over 170 years of experience and 18,000 patents globally and more than 48,000 dedicated resources in 70 countries, Siemens Healthineers continues to innovate and shape the future of healthcare.